Last Updated: September 30, 2026

 

 

We ship to all 50 U.S. states, Washington D.C., all inhabited U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, and American Samoa), and military addresses (APO/FPO). We do not deliver to uninhabited U.S. islands or territories.

 

A physical street address is required for items marked "Local" (shipped via UPS or FedEx); PO Boxes are served via Standard Shipping (USPS) only.

 

Delivery to remote areas (Alaska, Hawaii, U.S. territories, and military addresses) takes longer — see the delivery times below.

 

 

Every HeimLinen order ships from one of two fulfillment channels. The channel is assigned automatically based on real-time inventory — you do not need to choose at checkout. Items that ship from our U.S. warehouses are marked with a "Local" badge on the product page.

 

 

We always prioritize our U.S. warehouses whenever the item is in stock there.

 

* Items marked "Local" ship from our U.S. warehouses via UPS or FedEx; all other items ship via USPS from our fulfillment center in Shenzhen, China. Both channels deliver nationwide — all 50 states, Washington D.C., U.S. territories, and military APO/FPO addresses.

* Remote areas (Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, military AA/AE/AP addresses) are served with an extended delivery window — add 10–15 business days to the estimates above.

* The shipping channel is assigned automatically based on real-time inventory — no selection is needed at checkout. Shipping fees are the same nationwide: FREE on orders over $39.00, otherwise a $9.99 flat rate.

 

 

- Orders of $39.00 or more: FREE shipping

- Orders under $39.00: $9.99 flat rate

 

Free shipping is applied automatically at checkout once your cart subtotal reaches $39.00 — no coupon code required. The shipping fee shown at checkout is always final; no additional handling or hidden charges will be added.

 

If your order contains items from both our U.S. warehouses and our overseas fulfillment center, it may arrive in separate packages with separate tracking numbers, at no additional shipping cost to you.

 

 

Orders are processed Monday through Saturday and are not processed or shipped on Sundays or U.S. public holidays. Both of our warehouses and our carriers operate on limited schedules during U.S. holiday periods; processing and transit are extended accordingly, and normal operations resume immediately after the holiday.

 

Delivery times are based on our historical order data. Transit may be affected by severe weather, customs clearance, or carrier disruptions beyond our control; when this happens, the delivery window may be extended by 1–3 business days.

 

Customized / made-to-order items are produced after ordering and ship within 1–3 business days, then follow the standard transit times above.

 

 

All orders are shipped DDP (Delivered Duty Paid). Product prices include all import duties and customs fees — no charges will be collected upon delivery.

 

Currently, we do not collect sales tax at checkout. Product prices are final — the price you see is the total you pay. If our sales tax obligations change as we grow, applicable tax will be clearly displayed at checkout before payment, and this page will be updated.

 

 

For oversized items, the carrier will contact you by phone to confirm shipping information and schedule a delivery appointment before dispatch. Please make sure your phone number is accurate and reachable. Re-delivery or return costs caused by missed appointments or an unreachable phone number are the customer’s responsibility.

 

 

Once your order ships, you will receive a confirmation email with a tracking number. You can also view live tracking in My Account > My Orders.

 

Tracking information may take 24–48 hours to activate in the carrier’s system after dispatch. If tracking appears unavailable during this window, please check back later — this does not affect your estimated delivery window.

 

 

If you refuse delivery, the deduction rules of our Return & Refund Policy apply based on the item type and return condition:

 

- Standard items, in-window & original condition: you pay the return shipping cost; no restocking fee

- Standard items, returned after the 30-day window or not in original condition: returns not accepted; no refund (the item may be shipped back at your expense or disposed)

- Oversized items: 25% restocking fee, capped at our actual shipping & handling costs, confirmed in writing before any return shipment

- Final Sale items: not eligible for non-quality returns (quality issues are always covered in full)

 

The exact deduction is itemized in your refund confirmation email.

 

 

If a delivery fails because the shipping address provided was incorrect or incomplete, or because the recipient could not be reached, any additional re-delivery or return shipping costs will be charged to the customer. Costs are only passed on when the failure is caused by incorrect or incomplete address information or missed delivery appointments — not for carrier-side issues, which we cover ourselves.

 

Please double-check your address at checkout. If you notice an error after ordering, contact us immediately and we will update it before dispatch whenever possible.

 

 

If you have any questions about this Shipping Policy, please contact us:

 

Pre-Sales: support@heimlinen.com

After-Sales, Order Cancellation & Returns: service@heimlinen.com

 

Company: Ningbo Fangzhen Information Technology Co., Ltd.

Address: Room 6-1-27, Building 3, No. 15, Lane 587, Juxian Road, Ningbo High-tech Zone, Ningbo, Zhejiang Province, China 315000

Tel: +86 574 8791 8536 (Mon–Sat, 9:00–18:00 GMT+8)