A: We ship to all 50 U.S. states, Washington D.C., all inhabited U.S. territories, and military addresses (APO/FPO). A physical street address is required for items marked "Local"; PO Boxes are served via Standard Shipping only.

 

A: Items marked "Local" arrive in 5–7 business days (1–3 days processing + 2–4 days transit); all other items arrive in 7–12 business days (1–3 days processing + 6–9 days transit). Remote areas (Alaska, Hawaii, U.S. territories, and military addresses) take 12–19 business days via U.S. Warehouse or 16–24 business days via Standard Shipping.

 

A: FREE on orders of $39.00 or more; a $9.99 flat rate applies to orders under $39.00, applied automatically at checkout — no coupon code needed. Shipping fees are the same nationwide, and if your order ships from both warehouses in separate packages, you still pay shipping only once.

 

A: You will receive a tracking number by email once your order ships, and you can also track it in My Account > My Orders. If your order contains items from both our U.S. warehouses and our overseas fulfillment center, it may arrive in separate packages with separate tracking numbers, at no extra shipping cost. Tracking may take 24–48 hours to activate after dispatch.

 

A: No. All orders are shipped DDP (Delivered Duty Paid) — duties and customs fees are included in the product price, and there are no charges on delivery.

 

 

A: We accept returns within 30 days of delivery. Items must be unused, in original condition and packaging. Please see our full Return & Refund Policy for details. We do not offer exchanges — the fastest way to get a different item is to return your order for a refund and place a new order.

 

A: For standard items in original condition, you pay the return shipping — there is no restocking fee, and the item price is refunded in full. For oversized items, a restocking fee of 25% of the item price applies, capped at our actual shipping & handling costs — the exact amount is confirmed with you in writing before you ship anything back. Items marked "Final Sale" on the product page are not eligible for non-quality returns.

 

A: Contact us at service@heimlinen.com within 7 days of delivery with photos. Quality issues are always resolved at no cost: free replacement or parts, a full refund including shipping, or a partial refund with no return required — your choice.

 

A: Customized items cannot be returned for non-quality reasons because production begins specifically for your order. You may cancel for free within 24 hours of ordering; once production has begun, cancellations are no longer accepted. Quality issues are always covered in full.

 

 

A: We offer standard US sizes: Twin, Full, Queen, and King. Detailed dimensions in inches and centimeters are listed on each product page.

 

A: Our bedding is made of premium materials including microfiber and bamboo blends. Exact material details are shown on each product page.

 

A: Generally, machine wash cold on a gentle cycle and tumble dry on low heat. Always follow the care label on your product.

 

 

A: PayPal and major credit/debit cards (Visa, Mastercard, American Express, and Discover) via PayPal’s secure checkout. No PayPal account is required.

 

A: No. Currently, we do not collect sales tax at checkout — the price you see is the total you pay. If this changes as we grow, applicable tax will be clearly displayed at checkout before payment.

 

A: Yes. All transactions are processed through PayPal’s encrypted gateway. We never store your card details on our servers.

 

 

A: Yes, an account is required for checkout. You can register quickly with your email address or a supported social login (Google, X, or GitHub).

 

A: Click the Unsubscribe link at the bottom of any promotional email, or contact support@heimlinen.com.

 

Pre-Sales: support@heimlinen.com

After-Sales / Order Cancellation / Returns: service@heimlinen.com