Last Updated: May 10, 2026

 

Exchange Policy: We do not accept exchanges. If you wish to receive a different item, size, or color, please return the original item for a refund (subject to our Return Policy terms below) and place a new order.

 

 

If you wish to cancel your order, please contact us at service@heimlinen.com with your order number and cancellation reason.

 

Unshipped orders: Full refund available. We process the cancellation within 1–2 business days. Shipped orders: Cancellation is no longer possible. You may sign for the package normally or refuse delivery upon arrival. Refused delivery: If you refuse to sign for the package and it is returned to our warehouse, a 50% restocking fee (based on the product price) plus a $9.99 shipping and processing deduction will apply, consistent with our return policy. Customized items: Orders for customized or made-to-order items cannot be cancelled once production has begun (typically after 24 hours). Total delivery for customized items is 30–60 calendar days.

 

 

We accept return requests submitted within 14 calendar days from the delivery date. Late requests will not be accepted. All returns require prior authorization—unauthorized returns sent without contacting us first will not be processed.

 

Non-quality related returns: A 50% restocking fee (based on the product price) will be deducted from your refund. Additionally, a $9.99 shipping and processing deduction applies. Even if your order originally qualified for free shipping, we paid the carrier to deliver your package.

 

Defective, damaged, or incorrect items: Please contact us at service@heimlinen.com within 24 hours of receipt and retain all original packaging for verification. We will cover the return shipping cost and issue a full refund (including any original shipping fees paid) upon warehouse confirmation.

 

 

All returned items must be unused, undamaged, unwashed, with all original tags intact and in original packaging. Items that do not meet these requirements will not qualify for a refund, and the buyer shall bear all related costs to reclaim the item or dispose of it.

 

 

Customized or personalized products, gift cards, and final-sale items are non-returnable unless defective or damaged upon arrival.

 

Return Address Important: Do not send returns to the sender address in China. Do not send returns to the address printed on the shipping package, as it is not our official return facility. We cannot process refunds for items sent to unauthorized addresses. We currently only accept returns from addresses within the United States, including Alaska, Hawaii, and all eligible U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa), consistent with our shipping coverage.

 

 

 

 

Step 1: Submit a return request via Contact Us or email service@heimlinen.com within 14 days of delivery. Include your order number, item details, and reason for return.

 

Step 2: Our customer service team will review your request and send return instructions (including the official return address and RMA number if applicable) by email within 1–2 business days.

 

Step 3: Ship the item using a trackable shipping method and share the tracking number with us. We recommend retaining your shipping receipt until the refund is completed.

 

Step 4: Once the item is received and inspected, we will process your refund according to the terms above and notify you by email.

 

 

We currently only accept returns from the United States.

 

Pre-sales Inquiry: support@heimlinen.com After-sales, Cancellation & Return: service@heimlinen.com