Last Updated: September 13, 2026

 

Thank you for choosing us. Every review you write helps other customers make better decisions — and helps us do better. To keep our reviews honest, useful, and trustworthy, please take a minute to read the guidelines below.

 

We welcome reviews based on your actual purchase and use — praise and criticism alike. Just be honest.

- Review only products or services you've actually bought or used.

- Be specific: how you used it, how it performed, how it compared to your expectations. Details help others.

- Don't review on someone else's behalf, invent a transaction, or post content unrelated to your purchase.

- Multiple reviews of the same order, or repeated/spam posts, may be merged or hidden.

 

Pictures tell the real story — we'd love to see yours.

- Real photos, unboxing videos, and before/after comparisons make a review far more convincing.

- Natural lighting works best. Include both an overall shot and close-ups of details.

- Only upload images or videos you took yourself. No other people's private information, watermarks, ads, or prohibited content.

- High-quality reviews with photos may be featured more prominently.

 

The following will be removed — and in serious cases, may result in your review privileges being restricted:

- Illegal or prohibited: content that violates the law, including obscene, violent, gambling, or fraudulent material.

- Advertising or promotion: contact info, QR codes, third-party links, reseller or review-farming solicitations, traffic-driving content.

- False or misleading: fabricated purchase experiences, fake or paid reviews, competitor bashing.

- Personal attacks: harassment, discrimination, or exposing others' private information (names, phone numbers, addresses, etc.).

- Irrelevant content: spam, copy-pasted text, or meaningless filler unrelated to the product or service.

- Infringing content: images, videos, or text taken from others without permission.

 

- All reviews go through automated and human review before they're published.

- Review typically takes 1–3 business days; it may take a little longer during peak periods.

- We do not remove or hide reviews because of a low rating. Honest, compliant negative or mixed reviews stay up, just like positive ones.

- If a review is removed, it's because it violated the rules above — not because of its star rating.

- If you believe your review was removed in error, contact customer service and we'll take another look.

 

We may offer rewards — such as points, coupons, or gifts — to customers who write genuine reviews. Rewards are not tied to the rating you give. Whether you rate us one star or five, you're eligible as long as your review follows these guidelines.

For details on reward types, eligibility, and timing, see the [campaign page link]. You don't need to click that link to keep browsing or to submit a review — it's there only if you want the full details.

- These guidelines describe our review standards only and are not a promise of any reward.

- Campaign terms may change; updates will be posted on the campaign page without separate notice.

- Rewards obtained through fraudulent or abusive means may be revoked.

 

If you have any questions regarding our Review Guidance, please contact our customer service:

Pre-Sales: support@heimlinen.com

After-Sales: service@heimlinen.com