Last Updated: September 13, 2026

 

After your order has been shipped, you can track its delivery progress in two ways.

 

Once your order is dispatched, we will send a Shipping Confirmation Email to the email address you used at checkout.

This email includes:

- Your tracking number

- The carrier handling your shipment

- A tracking link you can click to view real-time status

If you don't see the email, please check your Spam / Junk folder, or search your inbox for "Shipping Confirmation."

 

You can also track your order directly on our website:

1. Log in to your account

2. Go to My Account

3. Click My Orders

4. Select the relevant order

5. Click the tracking number / Track button to view the latest status

This page always shows the most up-to-date tracking information linked to your order.

 

After receiving your tracking number, please allow 24–48 hours for the tracking information to become active in the carrier's system.

This is consistent with our Shipping Policy. During this window, the tracking page may show "Not Found," "Pending," or "No information available" — this is normal and does not mean your package is lost. Tracking details will update automatically once the carrier scans your parcel.

 

If your tracking hasn't updated for more than 5–7 business days, please contact our support team with your order number and tracking number, and we will investigate with the carrier on your behalf.

 

If you need help with tracking your order, please contact our customer service:

Pre-Sales: support@heimlinen.com

After-Sales: service@heimlinen.com